, YouTube, and Facebook. Inviting applications for Business Analyst - WFM Scheduler Position Overview: The Scheduler... adjustments of schedules. Oversees and maintains the (WFM) Platform from Scheduling perspective Work closely with TLs...
, YouTube, and Facebook. Inviting applications for the role of Senior Associate – Real Time Analyst WFM! Real Time Analyst..., pivot tables, basic macros preferred). Understanding of WFM metrics: SL, AHT, Shrinkage, Line Adherence, Staffing...
, YouTube, and Facebook. Inviting applications for the role of Business Analyst, WFM Reporting & Analytics WFM Reporting... Management (WFM) teams across both Contact Center and Back Office operations. This individual contributor role requires deep...
Description Role: Real time Management Designation: Real time analyst Location: GGN Years of Experience... to operations and the broader WFM team Have a real time communication with the WFM team and operations when call outs or changes...
. Consultant/Manager, WFM- Real Time Analyst Genpact is searching for dynamic, open-minded, mature individuals to support....com and on LinkedIn, X, YouTube, and Facebook. Inviting applications for the role of Process Developer/Business Analyst/Consultant/Sr...
The Community You Will Join: As a SeniorAnalyst, WFM (Scheduler) within the Workforce Management (WFM) team... best practices across WFM processes. A Typical Day: Build, publish, and maintain agent schedules based on forecasted...
Description The Work Force Management (WFM) involves effective operational planning & execution including Forecasting.../hourly basis. The WFM function helps in decision making regarding revenue roadmap, focus on critical metrics and efficiency...
' Proficiency in Scheduling using WFM tool (Ewfm will be an added advantage) Proficiency in scheduling of agents across multisite...
where your voice is valued. What You’ll do Analyst is accountable to do the tactical work within Workforce management by supporting...
Qualifications Bachelor’s Degree with Contact Center Workforce Management experience. Experience as Workforce Analyst and WFM..., YouTube, and Facebook. Inviting applications for the role of Manager, WFM Contact Center & Back office ! The Call Center...
Qualifications Bachelor’s Degree with Contact Center Workforce Management experience. Experience as Workforce Analyst and WFM..., YouTube, and Facebook. Inviting applications for the role of Senior Manager, WFM Contact Center & Back office! The Call...
Description ROLE : Scheduling Analyst DESIGNATION : Analyst, Planning and Scheduling (9A) LOCATION : Gurgaon... rules. Key Skills and knowledge :- Proficiency in WFM tool- IEX WFM Proficiency in scheduling of agents...
. Consultant/Manager, WFM- Real Time Analyst Genpact is searching for dynamic, open-minded, mature individuals to support....com and on LinkedIn, X, YouTube, and Facebook. Inviting applications for the role of Process Developer/Business Analyst/Consultant/Sr...
, and AI to create tomorrow, today. Get to know us at and on , , , and . Inviting applications for the role of Business Analyst - Real... Time Analyst! The Junior RTA will support day-to-day real-time monitoring and workforce activities for Voice and KYC Back...
. Consultant/Manager, WFM- Real Time Analyst Genpact is searching for dynamic, open-minded, mature individuals to support....com and on LinkedIn, X, YouTube, and Facebook. Inviting applications for the role of Process Developer/Business Analyst/Consultant/Sr...
Description Process Information : The Planning Analyst will ensure that resources are managed efficiently... reviews and stakeholders. Maintain various WFM tools and set ups e.g. IEX etc. Collaborate with other WFM departments...
Description The Work Force Management (WFM) involves effective operational planning & execution including Forecasting.../hourly basis. The WFM function helps in decision making regarding revenue roadmap, focus on critical metrics and efficiency...
Project description You will manage and support UKG Kronos Workforce Management (WFM) modules, including... UKG Kronos WFM modules based on business requirements. Manage time clocks: troubleshoot issues, install new clocks...
and call out changes to incoming contact patterns to operations and the broader WFM team Real time communication with the WFM... from all sites to ensure shared objectives are met Review and work TTs assigned to the WFM team that require real-time assistance...