with a variety of people from diverse backgrounds Maintain confidentiality. WFM background (Scheduling and RTA) and knowledge of MS...Description The Work Force Management (WFM) involves effective operational planning & execution including Forecasting...
' Proficiency in Scheduling using WFM tool (Ewfm will be an added advantage) Proficiency in scheduling of agents across multisite... Scheduling for in-house agents Defines agents according to skills and proficiencies Agent Access & Allows agents to view...
, YouTube, and Facebook. Inviting applications for the role of Business Analyst, WFM Reporting & Analytics WFM Reporting... & Requirements Gathering Collaborate with WFM teams (Forecasting, Scheduling, RTA, Capacity Planning) and Ops leaders to understand...
Description Role: Real time Management Designation: Real time analyst Location: GGN Years of Experience... to operations and the broader WFM team Have a real time communication with the WFM team and operations when call outs or changes...
reports and insights with key stakeholders. Use Genesys and IEX (or similar WFM tools) to manage scheduling, forecasting... Sound knowledge of forecasting, planning, scheduling and end to end WFM Effective communication and relationship building...
where your voice is valued. What You’ll do Analyst is accountable to do the tactical work within Workforce management by supporting... the various workforce management roles & Tasks. (Scheduling & Real Time). Monitor and handle service level agreements...
Description ROLE : Scheduling Analyst DESIGNATION : Analyst, Planning and Scheduling (9A) LOCATION : Gurgaon... rules. Key Skills and knowledge :- Proficiency in WFM tool- IEX WFM Proficiency in scheduling of agents...
Description Process Information : The Planning Analyst will ensure that resources are managed efficiently... and historical trends. Create and maintain financial reports for business stakeholders. Review the current processes of scheduling...
with a variety of people from diverse backgrounds Maintain confidentiality. WFM background (Scheduling and RTA) and knowledge of MS...Description The Work Force Management (WFM) involves effective operational planning & execution including Forecasting...
Management (WFM) Platform utilized for scheduling, tracking, monitoring and reporting the daily/monthly hours delivery. Works... Qualifications Bachelor’s Degree with Contact Center Workforce Management experience. Experience as Workforce Analyst and WFM...
Management (WFM) Platform utilized for scheduling, tracking, monitoring and reporting the daily/monthly hours delivery. Works... Qualifications Bachelor’s Degree with Contact Center Workforce Management experience. Experience as Workforce Analyst and WFM...
and call out changes to incoming contact patterns to operations and the broader WFM team Real time communication with the WFM... from all sites to ensure shared objectives are met Review and work TTs assigned to the WFM team that require real-time assistance...