Job Description: Vice President, Architecture for Contact Center Build Strategy, Enterprise Contact Center... for their financial goals, needs, and questions. As part of its overall cloud and technology transformation, Fidelity’s Enterprise...
Job Description: Vice President, Architecture for Contact Center Build Strategy, Enterprise Contact Center... for their financial goals, needs, and questions. As part of its overall cloud and technology transformation, Fidelity’s Enterprise...
Job Description: Vice President, Architecture for Contact Center Build Strategy, Enterprise Contact Center... for their financial goals, needs, and questions. As part of its overall cloud and technology transformation, Fidelity’s Enterprise...
Job Title: Genesys Cloud Engineer Location: US - Remote Job Description We are seeking a highly skilled Genesys... Cloud (Genesys Cloud CX) Developer with strong experience in building, integrating, and optimizing cloud-based contact...
Job Description Infosys is seeking Genesys Cloud Consultant This position will interface with key stakeholders... Orchestration Routing on Genesys Cloud CX. Functional and hands-on experience on development on Voice and Non-Voice (SMS...
related to Genesys Engage/Cloud, SIP Server, GVP, Workspace, and other modules. Collaborate with L1 support and escalate... and capacity planning. Strong understanding of Genesys architecture and components. Experience with Genesys Engage or Genesys...
Design and implement comprehensive Genesys Cloud CX solutions including advanced routing strategies, IVR flows, and multi... to Genesys Cloud CX Develop sophisticated Architect flows for omnichannel interactions including voice, chat, email, and bot...
and resolve issues. Troubleshoot incidents related to Genesys Engage/Cloud, SIP Server, GVP, Workspace, and other modules... issues. - Experience in performance tuning and capacity planning. Strong understanding of Genesys architecture...
with Genesys PureEngage On-Prem architecture and core components (Configuration Server, DB, Stat Server, ICON, SCS, Message Server.... DS Technologies Inc is looking for Genesys Platform Engineer – Pure Engage (On-Prem) role for one of our premier clients. Job Title...
across operations. The Director of AI, Enterprise Architecture, DevOps & Quality Engineering is a key leadership role responsible... architecture and its integration with core systems (eCommerce, ERP, CRM, WMS, contact center, pricing). Lead DevOps, AIOps...
AI with NLP. Leveraging the Genesys architecture, along with AI and cloud technologies, this role transforms business requirements... NLP, classification, and multi-model architecture. Integrating IVR applications into large-scale environments, with cloud...
development experience API Development OAuth Responsibilities: Design and implement comprehensive Genesys Cloud CX... from legacy platforms like Avaya, Cisco, and Genesys Engage to Genesys Cloud CX. Develop sophisticated Architect flows...
using .NET and JavaScript within the OSvC framework. Strong understanding of Oracle Service Cloud architecture layers-OIA..., Email, etc.). Hands-on experience integrating OSvC with COTS platforms and cloud telephony systems (Genesys, IVR, SMS, CTI toolbar options...
for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate.... Expertise in integrating Genesys AI solutions with customer technology ecosystems and the broader Genesys Cloud platform...
for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate... Genesys Cloud platform. Ability to identify opportunities for process optimization and recommend AI-driven solutions...
for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate... flow between enterprise systems and Genesys Cloud to enable predictive and autonomous customer experiences. Product...
for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate...Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences...
for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate...Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences...
for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate...Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences...
for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate... platform. This includes overseeing integrations with critical business systems such as Genesys Cloud, Okta, Workday...