Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences... for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate...
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences... for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate...
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences... for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate...
: - Execute large-scale Genesys Cloud projects, including major upgrades, migration and new feature rollouts - Provide expert...+ years preferred - Extensive experience with Genesys Cloud, including advanced configuration, architecture design...
to detail - Deep experience with cloud contact center platforms (e.g., Genesys Cloud CX, Amazon Connect, NICE CXone...., Java, C#, .NET, Python, PHP, or web scripting) is a plus Preferred Certifications: - Genesys Cloud Certified...
technologies, including Genesys Cloud CX. - Familiarity with digital-experience solutions, customer-journey mapping...
Management tools (Genesys, Verint, NICE) and capacity modeling platforms (Anaplan, or equivalent). - Strong understanding...
Job Specific Duties/Responsibilities: -Execute large-scale Genesys Cloud projects, including major upgrades.... Equivalent combination of education and experience considered in lieu of degree -Extensive experience with Genesys Cloud...
in a contact center. - Expert with call center staffing tools (i.e. Genesys WFM). - In depth understanding of staffing models...
in government health programs, particularly Medicaid - Experience with Contact Center management platforms, particularly Genesys...