Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences... for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate...
experience. - Experience with Amazon Connect, Genesys, or other contact center platforms. - Familiarity with scheduling...
experience in a Workforce Management role in a contact center - Expert with call center staffing tools (i.e. Genesys WFM...
, and optimization of Genesys Cloud solutions. This role is responsible for executing large-scale projects, providing expert technical... guidance, and mentoring engineering teams. The ideal candidate will have deep expertise in Genesys Cloud architecture...
, Outlook, and more. The Voice Team, within WCS, leads the telephony strategy globally, leveraging Microsoft Teams and Genesys...
of Delta’s product lines desired Systems proficiency (SAP, Salesforce, and MS Office) Genesys Phone system experience...
of workforce management experience in a call center environment. Proficiency with WFM software (Genesys Cloud, Verint, Kronos...
Genesys system) OBGYN knowledge and experience also a plus but will train, must be willing to work multiple queues with team...