Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences... for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate...
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences... for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate...
, to include Salesforce (CRM), LeanData, Genesys, Calendly, Docusign or similar applications. Familiarity developing...
Application Programming Interfaces (API) System/Agent Problem Management minor issues/major outages o Genesys call center... and Ticket Fulfilment: o Ticket fulfillment o Creating Hotline agent accounts Checking for Hotline Certification o Genesys...
: - Execute large-scale Genesys Cloud projects, including major upgrades, migration and new feature rollouts - Provide expert...+ years preferred - Extensive experience with Genesys Cloud, including advanced configuration, architecture design...
to detail - Deep experience with cloud contact center platforms (e.g., Genesys Cloud CX, Amazon Connect, NICE CXone...., Java, C#, .NET, Python, PHP, or web scripting) is a plus Preferred Certifications: - Genesys Cloud Certified...
to detail - Deep experience with cloud contact center platforms (e.g., Genesys Cloud CX, Amazon Connect, NICE CXone...., Java, C#, .NET, Python, PHP, or web scripting) is a plus Preferred Certifications: - Genesys Cloud Certified...
: - Execute large-scale Genesys Cloud projects, including major upgrades, migration and new feature rollouts - Provide expert...+ years preferred - Extensive experience with Genesys Cloud, including advanced configuration, architecture design...
. Experience with Enterprise Rx. Experience with Microsoft Office suite. Experience with Genesys. Contract experience...
technologies, including Genesys Cloud CX. - Familiarity with digital-experience solutions, customer-journey mapping...
Management tools (Genesys, Verint, NICE) and capacity modeling platforms (Anaplan, or equivalent). - Strong understanding...
Management tools (Genesys, Verint, NICE) and capacity modeling platforms (Anaplan, or equivalent). - Strong understanding...
Job Specific Duties/Responsibilities: -Execute large-scale Genesys Cloud projects, including major upgrades.... Equivalent combination of education and experience considered in lieu of degree -Extensive experience with Genesys Cloud...
Job Specific Duties/Responsibilities: -Execute large-scale Genesys Cloud projects, including major upgrades.... Equivalent combination of education and experience considered in lieu of degree -Extensive experience with Genesys Cloud...
technologies, including Genesys Cloud CX. - Familiarity with digital-experience solutions, customer-journey mapping...
recurring challenges. Internship Projects: 1) Kana to Genesys transition 2) KPMC and API Documentation 3) Case Connect...