Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences... for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate...
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences... for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate...
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences... for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate...
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences... for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate...
center technologies (Amazon Connect, Talkdesk, Genesys, Five9, or similar platforms preferred). Strong understanding...
· Direct experience with Amazon Connect, Avaya, Genesys, or Cisco telephony platforms and their migration to cloud-based...
center technologies (Amazon Connect, Talkdesk, Genesys, Five9, or similar platforms preferred). Strong understanding...
and Genesys contact center environments. - Ensure smooth integration and coordination of multiple systems by collaborating...
and documentation for the following CCS applications: Genesys PureEngage ACD, SpeechMiner, CX Insights, CX Contact, Pulse, Genesys Cloud... IVR and language interpreter services. In addition, the team is in the process of migrating to Genesys Cloud...
executives. Knowledge of CCaaS platforms (e.g., Genesys, Amazon Connect, NICE, etc.), CRM systems, and AI solutions...
AI/automation projects in a customer service environment. · Strong understanding of contact center platforms (e.g., Genesys, NICE...)) Preferred Skills · Experience with cloud-based contact center solutions and AI platforms (e.g., Nice, Genesys, Azure...
AI/automation projects in a customer service environment. · Strong understanding of contact center platforms (e.g., Genesys, NICE...)) Preferred Skills · Experience with cloud-based contact center solutions and AI platforms (e.g., Nice, Genesys, Azure...
Rhapsody, Cameo, Genesys, etc.). Travel Requirements: Less than 20% Scheduled Weekly Hours: 40 hours with the ability...
(Salesforce, Genesys, etc.), and LLM-driven automation systems. Statistical & ML Awareness: Understanding of accuracy metrics...
: Familiarity with contact-center workflows, CRM/ticketing tools (Salesforce, Genesys, etc.), and LLM-driven automation systems...
, Genesys, Five9, NICE CXone, Talkdesk, etc.. ) Experience with at least one of the Hyperscalers (Amazon, Google, Microsoft...
building or integrating with enterprise contact center platforms (e.g., Genesys, OnceHub) and conferencing layers...
like JIRA, Confluence, and Productboard. Preferred Experience: Direct experience with Amazon Connect, Avaya, Genesys...
in telephony systems, set ups and associated software- (I.E. AWS, inContact/NICE, Genesys, Verint, etc.) Expert/Guru competency...
and influence the evolution of the contact center's current Genesys architecture with a focus on crafting an infrastructure...