Job Description: About Calabrio Calabrio is a customer experience intelligence company that empowers organizations... infrastructure to support Calabrio's fast-paced environment. This role requires strong leadership, cross-functional collaboration...
? Join us at Calabrio and be part of our dynamic team! Help us in reshaping the landscape of customer experience - where every interaction... becomes an opportunity, and every insight drives meaningful change. Introducing Calabrio - The trailblazers in customer...
Are you driven by innovation and looking to thrive in a fast-paced, growing environment? Join us at Calabrio... an opportunity, and every insight drives meaningful change. Introducing Calabrio – The trailblazers in customer experience...
? Join us at Calabrio and be part of our dynamic team! Help us in reshaping the landscape of customer experience - where every interaction... becomes an opportunity, and every insight drives meaningful change. Introducing Calabrio - The trailblazers in customer...
? Join us at Calabrio and be part of our dynamic team! Help us in reshaping the landscape of customer experience - where every interaction... becomes an opportunity, and every insight drives meaningful change. Introducing Calabrio - The trailblazers in customer...
Are you driven by innovation and looking to thrive in a fast-paced, growing environment? Join us at Calabrio... an opportunity, and every insight drives meaningful change. Introducing Calabrio – The trailblazers in customer experience...
of WFM software and platforms (NICE IEX, Calabrio, Verint, etc.) that includes real-time adherence preferred...
, Genesys Cloud, Genesys InfoMart, Calabrio Voice Recording, Nuance Voice Biometrics, IBM Chatbot, etc., is highly desirable...
routing systems (e.g., Calabrio). Familiarity with online banking services and quality control. Experience compiling...
, Loans PQ, FIS, DNA Publisher, Workday, Avaya, DSI Avaya Marquee, Calabrio, Newtek, Rightfax, Obweb scanner, Verafin...
years of experience with call center (contact center) workforce management software, such as Calabrio, IEX, EWFM, Verint...
and reliable methods to ensure scheduling accuracy and promote standard work. Perform a minimum of three Calabrio phone audits...
center 3-5 years of experience with call center (contact center) workforce management software, such as Calabrio, IEX, EWFM...
in a contact center. Previous Calabrio experience. REQUIRED COMPETENCIES: Strong communication skills Focused on compliance...
with forecasting/scheduling software (experience in Calabrio & Genesys is preferred); has experience in spreadsheets with intermediate...
and leveraging overtime. Manage real-time agent adherence to schedule and enter relevant schedule exceptions into Calabrio Update... and maintain agent database in Calabrio such as, processing: new agents, terminations Optimize weekly schedule, including breaks...
Knowledge of forecasting and scheduling methodologies Advanced working knowledge of workforce management software (Calabrio...