for our Transcom Davao site. Join our Transcom Family as a Real-Time Analyst! As a Workforce Management Real Time Analyst..., and adjustments, and serves as a key analyst for staffing questions for management. Communication Provides real-time analysis...
Job Title: Workforce Management Real-time Analyst Skills: Data Collection, Management & Analysis Experience: 2 - 4... years Location: Muntinlupa, Philippines We at Coforge are hiring Workforce Management Real-time Analyst with the following...
performance issues. Utilize the Workforce Management tool and practices to develop volume and handle time forecasts based on call... and trends for business misses as well as action taken to prevent loss Responsible for Real Time Adherence and Queue Management...
and best practices Experience with workforce management real-time modules Ability to work under pressure and make quick decisions...Job Description The Real Time Management Specialist monitors live operations, makes immediate staffing adjustments...
accurately JOB QUALIFICATIONS : Undergraduate degree or equivalent experience Minimum 2 years of real-time analyst (RTA..., track, document and communicate real time floor activities in terms of adherence to process defined AUX/ACW/BREAKS & SHIFTS...
to effectively deliver near-time and intraday performance and volume management with the purpose of optimizing resources to achieve... track multiple business activities, dashboards, files, and real-time queues to maintain operational efficiency. Decision...
, schedule adherence, and break adherence to ensure operational efficiency. Monitor, track, and document real-time floor... and escalate deviations to Operations in real time. Initiate proactive alerts, publish interval performance reports, and inform...
Summary of the role: As a Real Time Analyst you use your expertise to monitor and analyze real time/ intraday... of Functional Responsibilities: Monitor real time metrics (attendance & schedule adherence, average handle time- AHT, automatic call...
our culture will embrace you. Open up opportunities with HPE. Job Description Role Summary: The Workforce Management Analyst..., and workforce reporting. This role partners with Operations and Workforce Management leadership to translate demand signals...
Workforce Management (WFM) Analyst This role has been designed as 'Hybrid' with an expectation that you will work... Workforce Management Analyst supports global customer support operations by providing accurate forecasting, capacity planning...
Workforce Management (WFM) Analyst This role has been designated as ‘Remote/Teleworker’, which means...: The Workforce Management Analyst supports global customer support operations by providing accurate forecasting, capacity...
JOIN OUR GROWING TEAM! JOB SUMMARY Workforce Management Analyst in a Contact Center environment responsible for all WFM... skills, with emphasis on forecasting. Responsibility : Provide real-time monitoring via available tools and workforce...
Workforce Management Analyst - Freelance, Remote Department: Support & Leadership Employment Type: Full Time... workforce planning and scheduling for a fast-growing, 24/7 contact center. The Workforce Management Analyst will transform...
Management Excellent skills in scheduling and real-time time management is a must Excellent written, verbal and e-mail skills... in a fast paced, real-time and frequently changing environment while remaining detailed and organized Flexible and willing...
training in Workforce Management (i.e. real-time data analysis, queue management) preferred. Previous call center operations...Overview : Ensures passing service levels for each Operations account by engaging in real-time management of the queue...
are met. Responsible for tracking real-time metrics such as call volume, agent availability, and adherence, and for making immediate... and analyze real-time performance metrics and trends Generate and distribute real-time reports Collaborate with cross-functional...
experience as a Manager Has experienced end-to-end Workforce Management roles: Real Time Analyst, Scheduler, Planner, Forecaster..., timeframes, and requirements associated with Workforce Management Responsible for tracking, forecasting analyzing real time...
, timeframes, and requirements associated with Workforce Management. Responsible for tracking, forecasting analyzing real time... Management roles: Real Time Analyst, Scheduler, Planner, Forecaster Advanced knowledge on AVAYA CMS Has handled programs...
experience as a Manager Has experienced end-to-end Workforce Management roles: Real Time Analyst, Scheduler, Planner, Forecaster..., timeframes, and requirements associated with Workforce Management. Responsible for tracking, forecasting analyzing real time...
experience as a Manager Has experienced end-to-end Workforce Management roles: Real Time Analyst, Scheduler, Planner, Forecaster..., timeframes, and requirements associated with Workforce Management. Responsible for tracking, forecasting analyzing real time...