to join us as a Reports Analyst. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career... and are confident you have the skills and experience to help us succeed, we want to work with you! We are looking for a Reports Analyst...
Overview The Reporting Analyst is responsible for managing the report development and analysis for all WFM programs...
Overview The Reporting Analyst is responsible for managing the report development and analysis for all WFM programs...
adjustments to workforce allocation to optimize efficiency and customer experience. Responsibilities: Identify opportunities...
. Requirements Qualifications and Requirements: 3–6+ years in workforce management, scheduling, or capacity planning—ideally...
making based on experience to ensure success. Qualifications: Any graduate. At least 5 years' workforce management...
in workforce planning, structural management, and management information use. The role involves collaborating with stakeholders... to ensure consistent and integrated workforce management processes and tools are in place, enabling timely decision-making...
our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster...
Requirements Qualifications and Requirements: 3-6+ years in workforce management, scheduling, or capacity planning-ideally...
, or other discipline related to area of expertise At least 1 year of previous experience with data analysis At least 2+ year Workforce...
in workforce planning, structural management, and management information use. The role involves collaborating with stakeholders... to ensure consistent and integrated workforce management processes and tools are in place, enabling timely decision-making...
improvements in workforce planning, structural management, and management information use. The role involves collaborating... with stakeholders to ensure consistent and integrated workforce management processes and tools are in place, enabling timely decision...
and best practices Experience with workforce management real-time modules Ability to work under pressure and make quick decisions...
Job Description The Workforce Specialist in Reporting is responsible for creating, maintaining, and distributing... workforce management reports and analytics. This role focuses on data analysis, report automation, and providing insights...
in any field At least one (1) year of Workforce Management experience within the call center / customer service industry. Formal... training in Workforce Management (i.e. real-time data analysis, queue management) preferred. Previous call center operations...
operational efficiency. Requirements: Qualifications and Requirements: 3-6+ years in workforce management, scheduling...
We are seeking a talented individual to join our Workforce team at MMB Operations. This role will be based in Manila... - Six/NEO . This is a hybrid role that has a requirement of working at least three days a week in the office. The Workforce...
to call volumes, intra-day behavior, and process gaps. Gather workforce metrics-including call volumes, AHT, adherence...
Work Schedule: Shifting/Flexible Work Set-up: Onsite Qualifications: Bachelors Degree in any Course. Highly proficient in computer and MS Office (Intermediate/Expert in Excel). Good communication, presentation, analytical and problem solvin...
The Responsibilities: Create reports on historical call volume, handle time and operating performance Develop call forecasts to a level of detail necessary for effective headcount planning and scheduling(interval level, daily level, weekly ...