in. Role Overview We are seeking a detail-oriented and proactive Real Time Analyst to join our Workforce Management (WFM... and management to ensure seamless operations and effective real-time decision-making. Support the ongoing development of WFM...
Overview Job Overview The Real-Time Analyst (RTA) is responsible for managing and monitoring real-time resource... (essential). Experience within a BPO (essential). Experience in workforce management or real-time monitoring within a contact...
in the community. Job Description The Real-Time Analyst (RTA) is a key member of our WFM team, responsible for monitoring... and managing real-time staffing to ensure we meet our service level targets. The ideal candidate will have a strong understanding...
with outsourced sites on SL management and keep the WFM team updatedWork on real-time tickets related to schedule change requests, non...RTA - Analyst - Cape TownJob SummaryResponsibilitiesCreation & management of schedules for different projects to ensure...
Like (First 6 Months) You’ve established yourself as a trusted Performance Analyst, the go-to person for both real-time support..., blending real-time monitoring, deep performance analysis, and actionable insights to help us deliver seamless customer...
management and keep the WFM team updated Work on real-time tickets related to schedule change requests, non-production requests... at the right times for optimal delivery of customer experience Real-time monitoring & reporting of Schedule deviations...