The Quality Assurance (QA) Agent is responsible for monitoring and assessing the quality of inbound and outbound..., while identifying areas for improvement. The QA Agent will deliver constructive feedback to agents, track performance trends...
the calls sent to internal staff & score the agent based on analysis & align all process and quality related concerns... Excellent adherence and QA scores...
the calls sent to internal staff & score the agent based on analysis & align all process and quality related concerns... Excellent adherence and QA scores...
the calls sent to internal staff & score the agent based on analysis & align all process and quality related concerns... administrations skills Attention to detail Good verbal communication skills Excellent adherence and QA scores...
Job Title: Call Centre Agent Location: Cape Town, Western Cape (Central Business District) Potential for hybrid work... better health outcomes. Role Summary: We are seeking an enthusiastic and results-driven Call Centre Agent to promote a range...
Travel Operations Agent serves as the first point of contact for customers, addressing queries via telephonic and written... to offer the best solutions. Adhere to service quality and quantity standards. Quality Assurance: Meet team QA scorecard...
Job Title: Call Centre Agent Location: Cape Town, Western Cape (Central Business District) Potential for hybrid work... better health outcomes. Role Summary: We are seeking an enthusiastic and results-driven Call Centre Agent to promote a range...
). Monitor real-time performance metrics including talk time, adherence, QA scores, and sales compliance. Conduct regular... coaching sessions, call listening, and performance feedback to improve agent capability. Ensure 100% compliance...
a customer service-oriented ethos within the team. Performance Management Ensure SLA standards are met for each shift, agent..., such as QA feedback, coaching, and training, for performance management discussions. Workflow Management Monitor volumes...
& Development: Identify skill gaps and arrange for upskilling or refresher training. Provide on-the-job support to improve agent... to management. Coordinate with QA, Training, and HR teams as needed. Qualifications Grade 12 Minimum 2–4 years of experience...
). Monitor real-time performance metrics including talk time, adherence, QA scores, and sales compliance. Conduct regular... coaching sessions, call listening, and performance feedback to improve agent capability. Ensure 100% compliance...
dynamic performance enhancement programs to ensure optimal delivery of results as well as agent retention and career... operational performance. · Ensure robust forecasting of resource requirements and collaborate with recruitment, training, QA, IT...
dynamic performance enhancement programs to ensure optimal delivery of results as well as agent retention and career... operational performance. · Ensure robust forecasting of resource requirements and collaborate with recruitment, training, QA, IT...