) Client Feedback & Alignment Escalations (Client Journeys) done daily (call analysis of query) Reporting Weekly...) Biweekly quality reporting to the international quality team Monthly repeat call analysis report Monthly top ten agents...
) Client Feedback & Alignment Escalations (Client Journeys) done daily (call analysis of query) Reporting Weekly...) Biweekly quality reporting to the international quality team Monthly repeat call analysis report Monthly top ten agents...
) Client Feedback & Alignment Escalations (Client Journeys) done daily (call analysis of query) Reporting Weekly...) Biweekly quality reporting to the international quality team Monthly repeat call analysis report Monthly top ten agents...
, PowerPoint, Outlook) Required skills + qualities (non-technical): 3 years working experience in a call centre and at least 2...Position: Customer Experience Analyst/Quality Assurance - German speaking Department: Customer Experience...