Lead, Incident Management Process will play a pivotal role within the Enterprise Service Management (ESM) office... that can be leveraged to modernize incident management. Lead periodic reviews and health checks of the process to ensure...
And more Description: RESPONSIBILITIES: Manage the ITSM Major Incident Management process according to ITIL and ITSM best practices. Lead the activities... as well as tool-specific configurations such as in the ServiceNow Major Incident Management module. Lead continual service...
as a lead business partner with Major Incident Management process stakeholders. Monitor ITSM Major Incident Management process... of ServiceNow best practices for Major Incident Management process Experience in leading, designing, and optimizing ITSM Major...
: In partnership with the Security Incident Response team, lead after-action reviews to evaluate communication effectiveness... the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing...
: In partnership with the Security Incident Response team, lead after-action reviews to evaluate communication effectiveness... the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing...
to lead data mining and analytics efforts across all core IT Service Management process areas. This role will play a pivotal..., and maintain models for ITSM datasets for all process areas Partner with Service Management and Operations teams to identify data...
: Develop and enhance ITSM processes (Incident, Change, Problem Management) Monitor service delivery to meet SLAs and resolve...Job Title: ITSM Lead Location: Atlanta, GA Experience: 6-10 Years Employment Type: Full-Time Key Responsibilities...
metrics and trends. Develop and maintain training materials to support ICE’s Incident Management processes and promote... best practices across teams. Support the onboarding of newly acquired companies into ICE’s Incident Management framework. Analyze...
: Responsible for creating innovative solutions leveraging ServiceNow Security Operations (Security Incident Response, Threat..., marital status, veteran status or any other category protected by law. At ServiceNow, we lead with flexibility and trust...
: Responsible for creating innovative solutions leveraging ServiceNow Security Operations (Security Incident Response, Threat..., marital status, veteran status or any other category protected by law. At ServiceNow, we lead with flexibility and trust...
incident volume, audit closure rates). Lead cross-functional initiatives that span enterprise systems (e.g., GRC, Risk, Vendor... technical issues. Support change management activities, including the creation of training materials, process documentation...
with incident management tools such as ServiceNow. Life at Capgemini Capgemini supports all aspects of your well-being... Instrument applications and LaunchDarkly using Dynatrace, Grafana, and Splunk dashboards. Track DORA KPIs including lead time...
. Job Description/Responsibilities: Lead the lifecycle management of software licenses and subscriptions through quoting, PO processing and invoice... of all IT software contracts/licenses/subscriptions in the system of record Lead the Software Standardization process...