Job Title: ITSM Lead Location: Atlanta, GA Experience: 6-10 Years Employment Type: Full-Time Key Responsibilities...: Develop and enhance ITSM processes (Incident, Change, Problem Management) Monitor service delivery to meet SLAs and resolve...
Must Have Technical/Functional Skills ITIL Strong Knowledge and Hands-on experience Strong understanding of ITSM... principles and best practices, including ITIL framework. Experience with ITSM tools and platforms (e.g., ServiceNow). Excellent...
At AIG, we are reimagining the way we help customers to manage risk. Join us as a ITSM Data Engineer Lead to play... community we serve. How you will create an impact We are looking for a highly skilled and analytical ITSM Data Engineer...
And more Description: RESPONSIBILITIES: Manage the ITSM Major Incident Management process according to ITIL and ITSM best practices. Lead the activities... and metrics to identify Major Incident Management improvement opportunities. Lead research and review of ITSM best practices...
best practices. Lead the activities required for effective and efficient operation of Major Incident Management within the ITSM tool... as a lead business partner with Major Incident Management process stakeholders. Monitor ITSM Major Incident Management process...
Senior Product Manager – ITSM (Broadcast Focus) will play a pivotal role in the Enterprise Service Management Office (ESMO... (ITSM), Field Service Management (FSM), Customer Service Management (CSM), and Enterprise Asset Management (EAM...
as a lead business partner with ITSM process stakeholders and team members. Monitors processes for alignment with ITSM... (ITIL) framework. Leads the activities required for effective and efficient operation of those processes using ITSM...
across IT Service Management (ITSM) process lifecycles. Functions as a lead business partner with ITSM process stakeholders... required for effective and efficient operation of those processes using ITSM best practices. Leads work efforts to improve efficiencies...
(Required) Work Shift: 1st shift (United States of America) Please review the following job description: The ServiceNow Lead.... This lead will collaborate with analysts and product owners to design and implement solutions that meet the business need...
Lead, Product Manager – Content Management & Service Portal will play an instrumental role in the Enterprise Service... Management and User Story Development Lead efforts to align ESMO functions with specific business demands, engaging...
Lead, Request Fulfillment Process Management will play a pivotal role within the Enterprise Service Management (ESM) office... fulfillment process. The position will be based in Atlanta. As a key leader in the IT Service Management (ITSM) function, the...
Lead ServiceNow Reporting Analyst will play a pivotal role in the Enterprise Service Management (ESM) office, supporting..., Process and Capability Owners, and Service Performance Managers, along with key business and technology stakeholders. The Lead...
Systems (SMS) team. Although there is no supervisory function in this role the resource plays an important technical lead.... – Install and maintain ServiceNow patches up to date. – Learn the corporate ITSM processes to address Change Requests...
and standardize an ITSM framework with key processes (incident, request, problem, change management), KPIs, and metrics to drive... operational excellence Lead and develop a specialized support team for Digital Manufacturing Technologies, optimizing capacity...
in infrastructure monitoring, software development (agile development practices), distributed systems, and operations (DevOps &ITSM... practices). What you will be responsible for: Lead Observability team in the design, implementation, and evolution of highly...
management. Business Development: Develop and maintain contact with top decision makers at key clients; organize and lead... pursuit teams; participate and lead aspects of the proposal development process; contribute to the development of proposal...
language. Lead by influence in a matrixed environment. Confidently present data-driven insights and project updates... in engineering or related field; Experience with IT systems including ITSM, InfoSec, Networking, AV, Messaging, and Telephony...
, which are not mentioned below. Specific activities may change from time to time. Strategic Planning & Analysis 1. Lead IT Strategy... assessments of technology capabilities using ITIL Service Value System principles. 4. Lead business relationship management...
and functions, ITSM, ITOM, HAM, ⦁ Automation Engine, Vulnerability Response, Risk / Third-Party Risk Management, SPM, 3rd party... and features ⦁ (ServiceNow) Strategic Portfolio Management ⦁ (ServiceNow) ITSM ⦁ (ServiceNow) ITOM ⦁ (ServiceNow) Performance...
professional who can operate independently, support lead practitioners, and provide guidance to junior team members.... Work closely with other ITSM disciplines to support Common Service Data Model (CSDM) compliance. Provide subject matter...