, this is where you want to be. Overview The Tier III Systems Administrator provides expert-level technical support, system administration..., monitoring, and optimization of infrastructure components. Troubleshoot escalated issues from Tier I and Tier II teams...
, this is where you want to be. Overview The Tier I Help Desk Support Technician provides front-line technical support to government end... complex issues to Tier II or Tier III as needed, following established procedures. Maintain detailed and accurate ticket...
VPN, remote access technologies, and multi-factor authentication. Coordinate with Tier III and engineering teams..., this is where you want to be. Overview The Tier II Help Desk Computer Specialist provides advanced troubleshooting, escalated issue...
Job Description: Short Description: The Helpdesk Specialist is a first level rep to the client technical support... environment as well as off-site locations throughout the District of Columbia iii. Log and route service requests and incidents...