, this is where you want to be. Overview The Tier II Help Desk Computer Specialist provides advanced troubleshooting, escalated issue... technical knowledge and hands-on problem solving. Key Responsibilities Resolve escalated Tier I tickets related to hardware...
, this is where you want to be. Overview The Tier I Help Desk Support Technician provides front-line technical support to government end... complex issues to Tier II or Tier III as needed, following established procedures. Maintain detailed and accurate ticket...
, monitoring, and optimization of infrastructure components. Troubleshoot escalated issues from Tier I and Tier II teams..., this is where you want to be. Overview The Tier III Systems Administrator provides expert-level technical support, system administration...
Job Description: Short Description: The Helpdesk Specialist is a first level rep to the client technical support... operations environment, supporting multiple agencies ii. Provide desktop support for technical issues in a Call Center...