Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences... for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate...
). Strong knowledge of contact center technologies (Cisco, Avaya, Genesys, Amazon Connect, or equivalent). Experience with cloud...
in electromagnetic and system simulation software such as HFSS, ADS, Microwave Office, Keysight Genesys (or SystemVue), WASP-NET...
. Ability to review tickets, recorded calls, and coach. Preferred experience with ServiceNow and Genesys. Identify trends...