Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences... for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate...
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences... for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate...
integration solutions connecting Google CCAI/CES with diverse CCaaS platforms (Genesys, Cisco, Avaya) and backend systems (CRM.../ES, Cloud Functions, and Pub/Sub. Hands-on experience with other CCaaS platforms such as Genesys, Cisco (UCCE/PCCE), or Avaya...
advanced contact center automation solutions with Integration knowledge on other CCaaS platforms like Genesys, AWS Connect... and Google CCAI with core contact center platforms such as Genesys, AWS Connect, and Cisco (UCCE/PCC/etc.) using APIs...
for both voice and chat channels. Integrate Dialogflow agents and Google CCAI with core contact center platforms such as Genesys... knowledge of competitor platforms like AWS Connect and Genesys Cloud (PureCloud). Understanding of contact center architecture...
Management tools (Genesys, Verint, NICE) and capacity modeling platforms (Anaplan, or equivalent). - Strong understanding...
Management tools (Genesys, Verint, NICE) and capacity modeling platforms (Anaplan, or equivalent). - Strong understanding...
Job Specific Duties/Responsibilities: -Execute large-scale Genesys Cloud projects, including major upgrades.... Equivalent combination of education and experience considered in lieu of degree -Extensive experience with Genesys Cloud...
technologies, including Genesys Cloud CX. - Familiarity with digital-experience solutions, customer-journey mapping...
Job Specific Duties/Responsibilities: -Execute large-scale Genesys Cloud projects, including major upgrades.... Equivalent combination of education and experience considered in lieu of degree -Extensive experience with Genesys Cloud...
technologies, including Genesys Cloud CX. - Familiarity with digital-experience solutions, customer-journey mapping...
in a contact center. - Expert with call center staffing tools (i.e. Genesys WFM). - In depth understanding of staffing models...
in a contact center. - Expert with call center staffing tools (i.e. Genesys WFM). - In depth understanding of staffing models...
in government health programs, particularly Medicaid - Experience with Contact Center management platforms, particularly Genesys...
in government health programs, particularly Medicaid - Experience with Contact Center management platforms, particularly Genesys...
in telephony systems, set ups and associated software- (I.E. AWS, inContact/NICE, Genesys, Verint, etc.) Expert/Guru competency...
Conversational AI / Dialogflow, Genesys, or similar CCaaS platforms Familiarity with cloud-based contact center technologies (CCaaS...
, Visure, GENESYS, or similar requirements management tools) Professional Engineer (PE) license or Systems Engineering...