Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences... for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate...
advanced contact center automation solutions with Integration knowledge on other CCaaS platforms like Genesys, AWS Connect... and Google CCAI with core contact center platforms such as Genesys, AWS Connect, and Cisco (UCCE/PCC/etc.) using APIs...
for both voice and chat channels. Integrate Dialogflow agents and Google CCAI with core contact center platforms such as Genesys... knowledge of competitor platforms like AWS Connect and Genesys Cloud (PureCloud). Understanding of contact center architecture...
in government health programs, particularly Medicaid - Experience with Contact Center management platforms, particularly Genesys...
in government health programs, particularly Medicaid - Experience with Contact Center management platforms, particularly Genesys...
in telephony systems, set ups and associated software- (I.E. AWS, inContact/NICE, Genesys, Verint, etc.) Expert/Guru competency...
Conversational AI / Dialogflow, Genesys, or similar CCaaS platforms Familiarity with cloud-based contact center technologies (CCaaS...
, Visure, GENESYS, or similar requirements management tools) Professional Engineer (PE) license or Systems Engineering...