federal government experience Genesys cloud implementation experience...
federal government experience Genesys cloud implementation experience...
federal government experience Genesys cloud implementation experience...
federal government experience Genesys cloud implementation experience...
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences... for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate...
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences... for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate...
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences... for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate...
, Selenium, or API testing are a plus. · Experience with cloud contact center solutions (e.g., Genesys, Five9, NICE) is highly...
(Genesys, Vertex AI, Azure, Copilot Studio, OpenAI). Typical Day in Role: Assess new automation use cases and recommend... across platforms such as Genesys Cloud, Vertex AI, Azure, Copilot Studio, and OpenAI. Manage roadmap execution, prioritization...
, Active Directory, Microsoft Office Suite, Azure, Genesys Cloud Talented at installing and configuring hardware & software...
opportunities for growth in analytics, reporting, and visualization. You will also gain hands-on experience with Genesys... with telephony data (Avaya, Genesys) and WFM data (Verint, Aspect) an asset Education: University degree in science, computer...
in analytics, reporting, and visualization. You will also gain hands-on experience with Genesys, an innovative speech analytics... tooling (Scikit-learn, Xgboost, Tensorflow, Pytorch, Spark ML, etc) Experience with telephony data (Avaya, Genesys) and WFM...
and technology best practices. This includes workforce management, telephony, IVR, CRM and more (experience with Genesys, Creatio... are required and bilingual skills in French are an asset Not required but an asset – experience with Genesys phone systems, Creatio CRM, service...
in analytics, reporting, and visualization. You will also gain hands-on experience with Genesys, an innovative speech analytics... tooling (Scikit-learn, Xgboost, Tensorflow, Pytorch, Spark ML, etc) Experience with telephony data (Avaya, Genesys) and WFM...
in analytics, reporting, and visualization. You will also gain hands-on experience with Genesys, an innovative speech analytics..., Genesys) and WFM data (Verint, Aspect) an asset Education: University degree in science, computer science, math, statistics...
it. Not required but an asset – experience with Genesys phone systems, Creatio CRM, multi-channel service (email, chat...
platforms (e.g., Salesforce, NICE, Genesys) is considered an asset What You Bring to the Team Strong analytical and problem...
platforms (e.g., Salesforce, NICE, Genesys) is considered an asset What You Bring to the Team Strong analytical and problem...
QA Test Analyst to support the implementation of the Genesys Cloud CX Contact Centre as a Service (CCaaS) solution..., regression, integration, and UI testing across Genesys Cloud CX and Verint platforms. Support User Acceptance Testing (UAT...
Senior Test Analyst to support the implementation of the Genesys Cloud CX Contact Centre as a Service (CCaaS) solution... across Genesys Cloud CX and Verint platforms. Support User Acceptance Testing (UAT) coordination and resolution of reported issues...