Job Description Infosys is seeking Senior Consultant - Genesys Cloud. Infosys is a global leader in technology...-Channel Orchestration Routing on Genesys Cloud CX. Functional and hands-on experience on development on Voice and Non-Voice...
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences... for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate...
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences... for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate...
including: telephony (Genesys, AWS Amazon Connect, NICE inContact), IVR, quality monitoring tools,CRM, chat bots, RPA... trends and industry practices Deep understanding of one or more call centre WFM tools like NICE WFM, Genesys WFM, Verint...
across platforms, including Genesys Cloud, Microsoft Dynamics 365, Salesforce, and ServiceNow. Automation & Orchestration Build... in Github Actions, DevOps and Service Now. Experience with Genesys Cloud, Amazon Connect, Microsoft Dynamics 365, Salesforce...
and capabilities for existing and emerging tools with Verint/Genesys, scope, build support, develop detailed business case, obtain...
Must have experience in CCaaS or Contact Center as a Service Work Experience in Genesys Pure Connect Platform and/or Genesys PureCloud... Preferred Skills Experience deploying vendor/custom technology products Experience in Genesys Pure Connect /PureCloud suite...
Must have experience in CCaaS or Contact Center as a Service Work Experience in Genesys Pure Connect Platform and/or Genesys PureCloud... Preferred Skills Experience deploying vendor/custom technology products Experience in Genesys Pure Connect /PureCloud suite...
skills Broad working knowledge on call centre technology including CRM (Salesforce Service Cloud), Telephony (Genesys, AWS...
of cloud-based contact centre platforms (such as Genesys, Five9, NICE, Google, or AWS), and helping integrate AI and automation...., CCaaS, AI/GenAI), with exposure to vendors such as Genesys, Five9, NICE, Google, or AWS Ability to work independently...
and employee experience (experience with leading vendors such as Genesys, Five9, NICE, Google, or AWS is required). A desire...
such as Genesys, Five9, NICE, Google, or AWS is highly preferred). Proficiency in system integration, APIs, data migration, and cloud...
and configuring cloud-based contact centre platforms (such as Genesys, Five9, NICE, Google, or AWS), integrating AI and automation... technologies (e.g., CCaaS, AI/GenAI), with expertise in vendors such as Genesys, Five9, NICE, Google, or AWS. Build and optimize...
and configuring cloud-based contact centre platforms (such as Genesys, Five9, NICE, Google, or AWS), integrating AI and automation... technologies (e.g., CCaaS, AI/GenAI), with expertise in vendors such as Genesys, Five9, NICE, Google, or AWS. Build and optimize...
of cloud-based contact centre platforms (such as Genesys, Five9, NICE, Google, or AWS), and helping integrate AI and automation...., CCaaS, AI/GenAI), with exposure to vendors such as Genesys, Five9, NICE, Google, or AWS Ability to work independently...
and employee experience (experience with leading vendors such as Genesys, Five9, NICE, Google, or AWS is required). A desire...
such as Genesys, Five9, NICE, Google, or AWS is highly preferred). Proficiency in system integration, APIs, data migration, and cloud...
& product suites (Genesys or other) Excellent organizational skills, initiative and the ability to work with minimal..., and others Knowledge of voice biometric technologies would be an asset Cloud solution delivery experience is an asset (Genesys Cloud...
identifying continuous improvement opportunities, testing upgrades to Genesys, and supporting senior team members with business... stakeholders Assist with operational technology upgrades Identify continuous improvement items and research new Genesys...
majeurs tels que Genesys, Five9, NICE, Google ou AWS est requise). Le désir de mettre votre expertise au service des clients...