professionals, and our annual growth rate exceeds 25%. Job Description The Genesys Cloud CX Trainer & Adoption Specialist... will be responsible for driving user adoption, communication, and organizational readiness for Genesys Cloud migration and transformation...
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences... for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate...
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences... for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate...
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences... for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate...
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences... for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate...
with other systems such as Genesys and AmpliAI is an asset Fluent communication skills in English are required and bilingual skills...
into a fully in-house, 24/7 contact center powered by a modern AI enabled stack (Genesys, automation tools, and a robust knowledge... product decisions, retention, and time-to-value. Own the CX Tech Stack Be the commercial and functional owner of Genesys...
deadlines Experience with workforce management systems and CRM platforms (e.g., Salesforce, NICE, Genesys) is considered...
Experience with workforce management systems and CRM platforms (e.g., Salesforce, NICE, Genesys) is considered an asset...
trunking, and VoIP technologies. Familiarity with integration of third-party tools (e.g., Salesforce, Genesys, NICE...
reasoning Configure Web applications with Avaya Genesys Telecom solution using Pega Call CTI (Computer Telephony Integration...
365 with CCaaS platform like Genesys NICE Talk Desk Exposure in HealthCare Pay or Provider preferrable Delivery...
architectures leveraging platforms like Genesys Cloud CX, NICE CXone, Five9, Amazon Connect, and integrate with CRM systems... → build → test → cutover → hypercare). Platform depth: Expertise in at least two CCaaS platforms (Genesys Cloud CX, NICE...
) into vision and direction for the GCC. This role will help drive the adoption of the current toolset, Genesys Cloud CX..., or related Preferred: Genesys Cloud CX experience preferred, but other CCaaS solution experience considered SAFe Agile...
) into vision and direction for the GCC. This role will help drive the adoption of the current toolset, Genesys Cloud CX..., or related Preferred: Genesys Cloud CX experience preferred, but other CCaaS solution experience considered SAFe Agile...
(Genesys, Vertex AI, Azure, Copilot Studio, OpenAI). Typical Day in Role: Assess new automation use cases and recommend... across platforms such as Genesys Cloud, Vertex AI, Azure, Copilot Studio, and OpenAI. Manage roadmap execution, prioritization...
, Active Directory, Microsoft Office Suite, Azure, Genesys Cloud Talented at installing and configuring hardware & software...
-oriented QA Test Analyst with 5+ years of QA experience to support the implementation of the Genesys Cloud CX Contact Centre...) testing across Genesys Cloud CX and Verint platforms. Support User Acceptance Testing (UAT) coordination and resolution...
-oriented Senior Test Analyst with 7+ years of QA experience to support the implementation of the Genesys Cloud CX Contact..., and user interface (UI) testing across Genesys Cloud CX and Verint platforms. Support User Acceptance Testing (UAT...
’s degree in Computer Science, Information Technology, or a related field, or equivalent experience Knowledge of the Genesys... Cloud platform. Knowledge of contact centre solutions or product suites from vendors such as Genesys, NICE, AWS...