line support requests. Identify and escalate requests requiring urgent attention to resolve as quickly... a general knowledge of service desk guidelines, processes and procedures Assist with internal adhoc IT support queries...
Knowledge: 2nd line support experience SIP experience Security hardware experience (Firewall. IDS...We are looking for a new 2nd Line Service Desk Engineer to join our vibrant team, learn our product portfolio, and work...
of work. Provide and on-site server and networking support (1st/2nd line depending on experience) * Work with the... is looking for an experienced Senior Support Infrastructure Engineer with a proven track record of delivering top-tier IT service desk solutions...
1st/2nd Line IT Support Engineer (Remote Cape Town Based) Support a UK-based MSP from sunny Cape Town Remote Role... employees. Their culture thrives on collaboration, innovation, and genuine care for client success. The Role: 1st/2nd Line IT...
, and bring the case to resolution. Become an extension of the customer’s IT team, ensuring the best customer experience... but are not limited to: Taking ownership of complex issues to resolution providing technical support via telephone, email, and remote...
, and bring the case to resolution. Become an extension of the customer’s IT team, ensuring the best customer experience... but are not limited to: Taking ownership of complex issues to resolution providing technical support via telephone, email, and remote...
, quickly triage, and bring the case to resolution. Become an extension of the customer's IT team, ensuring the best customer... but are not limited to: Taking ownership of complex issues to resolution providing technical support via telephone, email, and remote...
Responsibilities Minimum 3 years proven 2nd line support experience in a busy IT environment Deliver 2nd line remote support... improvement About You 3+ years experience in 2nd line IT support, ideally within an MSP environment Strong technical...
Responsibilities Minimum 3 years proven 2nd line support experience in a busy IT environment Deliver 2nd line remote support... improvement About You 3+ years experience in 2nd line IT support, ideally within an MSP environment Strong technical...
Responsibilities Minimum 3 years proven 2nd line support experience in a busy IT environment Deliver 2nd line remote support... improvement About You 3+ years experience in 2nd line IT support, ideally within an MSP environment Strong technical...
Responsibilities Minimum 3 years proven 2nd line support experience in a busy IT environment Deliver 2nd line remote support... improvement About You 3+ years experience in 2nd line IT support, ideally within an MSP environment Strong technical...
support via tickets raised to resolve customer issues, acting as an escalation point for 1st & 2nd Line Engineers Taking...As a 3rd Line Support Engineer, you will be the escalation point for customers’ technical issues. You’ll...
to date Experience / skills required: Proven experience as a 1st or 2nd line engineer or similar role Experience working in an IT...Have you been working for a minimum of two years in an IT support role within a business...
Knowledge: 2nd line support experience SIP experience Security hardware experience (Firewall. IDS...We are looking for a new 2nd Line Service Desk Engineer to join our vibrant team, learn our product portfolio, and work...
Knowledge: 2nd line support experience SIP experience Security hardware experience (Firewall. IDS...We are looking for a new 2nd Line Service Desk Engineer to join our vibrant team, learn our product portfolio, and work...
Knowledge: 2nd line support experience SIP experience Security hardware experience (Firewall. IDS...Job Summary We are looking for a new 2nd Line Service Desk Engineer to join our vibrant team, learn our product...
issues escalated by 2nd line support engineers and project/account managers. Diagnose and resolve software and cloud...Job Title: 3rd Line Support Engineer (Remote) Salary: R30 000.00 - R31 000.00 per month About the Company...
The 1st Line Support Technician is responsible for being the first point of contact for all IT-related incidents... unresolved issues to the appropriate 2nd/3rd line support teams. Assign and reassign tickets to appropriate technicians based...
issues escalated by 2nd line support engineers and project/account managers. Diagnose and resolve software and cloud...Job Title: 3rd Line Support Engineer (Remote) Salary: R30 000.00 - R31 000.00 per month About the Company...
on Citrix system health. Patch Management of Citrix systems. Assist with escalations from 1st and 2nd Line Support. Manage...Senior Support Engineer (Citrix) (CPT) IT - Support Cape Town - Western Cape - South Africa ENVIRONMENT: A dynamic...