like Zendesk, moderation software, and custom internal enforcement systems. Independent and proactive, with the ability to make...
headquarters in SF, our team brings decades of subscription experience from companies like Zendesk, LinkedIn, Twitter, Salesforce...
) Deep knowledge of Zendesk, QA tooling (e.g., Playvox), data platforms (BigQuery, Looker, Google Sheets/SQL), and help...
Office Suite, CRM systems (e.g., Salesforce, HubSpot), and call center platforms (e.g., Five9, Genesys, Zendesk). Quick...
on networking (TCP/IP) and security standard processes Experience with Zendesk, Jira, Confluence, and test/defect management tools...
. Experience with Salesforce Service Cloud, Zendesk, Service Now and other enterprise Helpdesk platforms is a nice...
a ticketing system (such as Zendesk, Jira, ServiceNow, or similar) or a shared HR inbox. Prior experience building...
., ZenDesk Sell). Provide basic technical support and troubleshooting for district representatives using the Multitudes platform...; i.e., (e.g. Smartsheet, ZenDesk, Slack, Word, Powerpoint) Ability to work collaboratively with internal and external...
to quickly pick-up (a plus): Microsoft Office Suite, G-Suite, Google Sheets, PowerPoint, Zendesk, Tableau, and Salesforce; DNS...
. Maintain records of communication and follow-ups in the customer relationship management (CRM) system (e.g., ZenDesk Sell... completion of work assignments (e.g. Smartsheet, ZenDesk, Slack, Word, Powerpoint) Ability to work collaboratively with internal...
troubleshooting and analytics Hands-on experience with CRM platforms (Salesforce, HubSpot, etc.) and support systems like Zendesk...
recommend reading and by our founders and our ). Proficient with tools like Zendesk, moderation software, and custom internal...
to respond to most types of inquiries about that product using our Zendesk macros with team guidance. Learn more about Nova... (e.g., Zendesk, Salesforce), using their advanced features to improve your efficiency and helping...
observability tools (e.g., Metabase, Zendesk Explore) Experience building a technical support function from the ground up...
issues Respond to customer inquiries, primarily via Zendesk email or online chat and occasionally over phone calls...
-on experience in Zendesk and Salesforce Service Cloud, demonstrating effective customer relationship management. Exceptional active...