, businesses, and communities forward. The Workforce Management Traffic Analyst will be responsible for interpreting customer...) and add/adjust/monitor appropriate skills/permissions Create/Adjust routing profiles (skills) in ACD and Workforce Management...
Reports to: Chief Operating Officer Cooperates with: Operations, Engineering, Field Service, Proj. Management..., Finance Primary Responsibility: We are seeking an experienced and detail-oriented Business Analyst to support and evolve...
, Engineering, Tech Services, Product Management, Project Management Primary Responsibility: A Systems Analyst supports..., Product Management, and Project Management. What You'll Do: CRM & CPQ Enhancements Partner with stakeholders to translate...
implement strategies to improve workforce outcomes. Developing storytelling techniques to engage and inspire end users.... Act as a trusted advisor on how to use data to drive workforce strategies and decisions. 3. Metrics Development...
. - Exposure to enterprise-level workforce planning across omnichannel or multi-site environments. Preferred Requirements... modeling, and scenario simulation for workforce demand forecasting and capacity planning. - Experience with Workforce...