The Responsibilities: Create reports on historical call volume, handle time and operating performance Develop call forecasts to a level of detail necessary for effective headcount planning and scheduling(interval level, daily level, weekly ...
The Responsibilities: Create reports on historical call volume, handle time and operating performance. Develop call forecasts to a level of detail necessary for effective headcount planning and scheduling(interval level, daily level, wee...
The Responsibilities: Manage the global seat allocation for agents. Consolidation of data across all programs. Analyzes gathered data and ensures utmost accuracy. Works with WFM Delivery, Operations and other Support groups on tasks pe...
experience as a Manager Has experienced end-to-end Workforce Management roles: Real Time Analyst, Scheduler, Planner, Forecaster..., timeframes, and requirements associated with Workforce Management Responsible for tracking, forecasting analyzing real time...
, timeframes, and requirements associated with Workforce Management. Responsible for tracking, forecasting analyzing real time... productivity while balancing service levels and costs Ensures that the team follows workforce procedures. Assist in resolving...
Job Description: Report Creation: Prepare and compile summary reports for management, presenting key workforce data... data analyst to ensure timely and accurate reporting for decision-making. Requirements: Bachelor's degree in Business, Data...
experience as a Manager Has experienced end-to-end Workforce Management roles: Real Time Analyst, Scheduler, Planner, Forecaster..., timeframes, and requirements associated with Workforce Management. Responsible for tracking, forecasting analyzing real time...
experience as a Manager Has experienced end-to-end Workforce Management roles: Real Time Analyst, Scheduler, Planner, Forecaster..., timeframes, and requirements associated with Workforce Management. Responsible for tracking, forecasting analyzing real time...
, timeframes, and requirements associated with Workforce Management Responsible for tracking, forecasting analyzing real time... productivity while balancing service levels and costs Ensures that the team follows workforce procedures Assist in resolving...
Hybrid Set-up Qualifications: Minimum of 6 months of experience as a Real-Time Analyst or Workforce Specialist.... Strong analytical and problem-solving skills. Proficiency in workforce management software and tools. Excellent communication...
Job Summary The Workforce Management Team Manager is responsible for leading and directing workforce management (WFM... workforce planning, team performance, data analytics, and stakeholder collaboration while ensuring compliance with policies...
, timeframes, and requirements associated with Workforce Management. Responsible for tracking, forecasting analyzing real time... productivity while balancing service levels and costs Ensures that the team follows workforce procedures. Assist in resolving...
or equivalent experience 2+ years of experience in Workforce Management - Real time analyst/Scheduler Work experience within own.... Responsible for analyzing, implementing and monitoring workforce planning initiatives to optimize and scale the evolving workforce...
! POSITION DESCRIPTION Job title: Workforce Supervisor Site: Beta, Work On Site Reporting to: Workforce Manager Acquire... analysts in performing their duties. Provide support, reports and resolve issues and complaints regarding Workforce Management...
? Create scheduling in Workforce Management tool Manage changes to scheduling to ensure adequately daily resource coverage... in a format compatible with company procedure Coordinate with other analyst to ensure continuity of coverage and distribution...
As a Workforce Capacity Planner/Scheduler in our back-office Workforce team, you will be responsible for analyzing... Analyst will align resources effectively and efficiently, helping teams meet their strategic objectives. This position...
As a Workforce Capacity Planner/Scheduler in our back-office Workforce team, you will be responsible for analyzing... Analyst will align resources effectively and efficiently, helping teams meet their strategic objectives. This position...
As a Workforce Capacity Planner/Scheduler in our back-office Workforce team, you will be responsible for analyzing... Analyst will align resources effectively and efficiently, helping teams meet their strategic objectives. This position...
Role Supervisor, Workforce Main Objectives and Duties Call Center Roster / QFN Database Ensures meeting clients... Management System Analyst and Database Analyst Performance Monitoring Constantly monitors the performance of all Call Management...
? Create scheduling in Workforce Management tool Manage changes to scheduling to ensure adequately daily resource coverage... in a format compatible with company procedure Coordinate with other analyst to ensure continuity of coverage and distribution...