The Responsibilities: Create reports on historical call volume, handle time and operating performance Develop call forecasts to a level of detail necessary for effective headcount planning and scheduling(interval level, daily level, weekly ...
The Responsibilities: Create reports on historical call volume, handle time and operating performance. Develop call forecasts to a level of detail necessary for effective headcount planning and scheduling(interval level, daily level, wee...
experience as a Manager Has experienced end-to-end Workforce Management roles: Real Time Analyst, Scheduler, Planner, Forecaster..., timeframes, and requirements associated with Workforce Management Responsible for tracking, forecasting analyzing real time...