Windows L1 Server support Company: UST Global (http://www.ust-global.com/en/) Location- Trivandrum Client: Philips... server support with an exposure in L2 support or who have exposure in L1 server support with an knowledge in L2 support...
/customer peer in case of resolution delay. Understand OLA between delivery layers (L1 L2 L3 etc) adhere to OLA. Elevate... to next level work on elevated tickets from L1 Tickets Backlog/Resolution: * Follow up on tickets based on agreed timelines...