Job Title: Workforce Supervisor (Davao) Job Description: The WFM Supervisor will be responsible for the supervision... responsibilities: Ensures the successful delivery of WFM support and acts as a liaison between WFM Shared Services and Operations...
Candidate Profile: With at least 1-3 years of experience as a Supervisor, WFM Real Time Management Amenable to work... schedule What's in it for you Day 1 HMO Competitive Compensation Career Growth Supervisor, WFM Real-Time Management (RTM...
Overview The successful candidate will oversee a team of analysts that are responsible for all facets of workforce planning and intraday management. This individual will determine and communicate work schedules and resources for various cal...
Overview The successful candidate will oversee a team of analysts that are responsible for all facets of workforce planning and intraday management. This individual will determine and communicate work schedules and resources for various c...
with the account’s demand drivers, governance cadence, and service expectations. The WFM Supervisor ensures analysts stay... in using different ACD and WFM applications such as: Genesys or Nice, Alvaria, and Verint Must be amenable to work in Wilcon...
The Sr. Supervisor, Workforce Management is responsible for managing a team to develop accurate and timely forecasts..., resource plans, and schedules for new programs Candidate Profile Already have experience in in Sr Supervisor post. If the...
our impact on patient care. The Customer Service Supervisor role is a Tier 2 process expert, possessing good level of leadership... responsibilities of a Customer Service Supervisor is to maintain the day-to-day operations of the process managed, manage workload...
our impact on patient care. The Customer Service Supervisor role is a Tier 2 process expert, possessing good level... Support. One of the critical responsibilities of a Customer Service Supervisor is to maintain the day-to-day operations...
(WFM setting). Strong Interpersonal skills. Strong Leadership and Development skills to manage complex role. Flexible...
As a Workforce Supervisor , you will be responsible for overseeing the day-to-day workforce operations, ensuring..., and dashboards to ensure accurate real-time visibility and reporting. Coordinate closely with Operations teams to provide WFM...
to : Supervisor, Professional Services Location: Manila, Philippines As a key contributor to the Professional Services Team, the ideal... client and sales escalations with minimal assistance from the supervisor. Interact effectively at all levels of the client...
Must have at least 3 years experience as a Workforce Supervisor Strong exposure to WFM planning...
. Proficiency in WFM tools Basic understanding of call center KPIs: AHT, Service Level. Knowledge of Call Center application... such as CMS Avaya Supervisor/ eWFM /IEX is good to have, but not required - High School Diploma/GED (±11 years). Flexibility...