Workforce Optimisation Manager to lead and manage all aspects of Workforce Management across our contact center operations..., Outlook, Advance Excel WFM tools (e.g. Erlang C, TeleOpti, Nice, Genesys, Verint, etc) Key Performance Areas: Workforce...
Workforce Manager Job Description Workforce Manager provides initiative-taking, solutions-oriented support for the..., and procedures. Workforce Manager Position Summary The Workforce Manager is responsible for leading and optimizing workforce...
Overview We are seeking a highly motivated and experienced WFM (Workforce Management) Assistant Manager... role, 2-3 years in a leadership capacity as an WFM Lead/Assistant Manager or similar position. BPO experience...
Overview As a Workforce Management (WFM) Manager, your primary responsibility is to ensure the efficient..., the WFM Manager plays a crucial role in ensuring a well-organized and productive workforce, and your ability to balance...
Job Title: Senior Operations Manager (UK Market - Telco Sales / Retentions) Job Description The Senior Operations... Manager is responsible for coaching and supervising a group of Operations Managers and/or Team Leaders. This position...
and Experience 2/3 Years’ experience as an Operations Assistant Manager/ Operations Manager within the BFSI sector. Proven..., WFM, TA. - and The Client to define action plans that resolve issues and drive continuous improvement. Implement...
Workforce Optimisation Manager to lead and manage all aspects of Workforce Management across our contact center operations..., Outlook, Advance Excel WFM tools (e.g. Erlang C, TeleOpti, Nice, Genesys, Verint, etc) Key Performance Areas: Workforce...
Workforce Manager Job Description Workforce Manager provides initiative-taking, solutions-oriented support for the..., and procedures. Workforce Manager Position Summary The Workforce Manager is responsible for leading and optimizing workforce...
Workforce Optimisation Manager to lead and manage all aspects of Workforce Management across our contact center operations..., Outlook, Advance Excel WFM tools (e.g. Erlang C, TeleOpti, Nice, Genesys, Verint, etc) Key Performance Areas: Workforce...
We are looking for a strategic and results driven Workforce Optimisation Manager to lead and manage all aspects... WFM function covering Forecasting, Scheduling, Real-Time Management, Capacity Planning and Reporting & Analytics. Design...
are met Take the lead, acting as a mentor to Analysts, in teams where a Manager role is absent. Professional Know-how:- Academic... & Contact Centre relevant software & systems – Business Objects, Power BI, Aspect WFM, Avaya Telephony, MS Office (Excel...