customer facing documentation throughout the implementation process- such as meeting presentations, business requirements... knowledge of JavaScript, C++, C Sharp and HTML scripting, Networking, API, WFM, PBX, Dialer, ACD, CTI, VoIP, IVR/VRU, and Call...
adherence Ensure in collaboration with WFM/Schedulers, accurate and timely agent schedules. Support Operations to help... better manage intraday business performance to meet or exceed SLA and KPI targets Any other duties and responsibilities that may...
is required for this position Experience with Aspect eWFM or similar applications (i.e., Blue Pumpkin/Verint, IEX/NICE, Genesys WFM). Previous...-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions...
across multiple Lines of Business (LOBs). Key Responsibilities: Lead and manage the WFM & MIS COE, overseeing complete workforce... management operations for the India business unit. Own end-to-end WFM functions including forecasting, capacity planning...
. Represent Training in leadership business reviews, client QBRs, and operational governance meetings. Training Leadership - RCM... & Operational Partnership Collaborate with Operations and WFM to plan cohorts, manage ramp strategies, and forecast training demand...
Collaborate with Operations and WFM to plan cohorts, manage ramp strategies, and forecast training demand. Partner with Quality... in leadership business reviews, client QBRs, and operational governance meetings. Training Leadership - RCM & A/R Build and maintain...
, FORECASTING, SCHEDULING, AND CAPACITY PLANNING, IF ANY. Responsibilities: Ensure that their business partner's workforce...About the job: Process Specialist - WFM (Alabang) | Onsite Qualifications: Bachelor's degree graduate, any field...
, FORECASTING, SCHEDULING, AND CAPACITY PLANNING, IF ANY. Responsibilities: Ensure that their business partner's workforce...About the job: Process Specialist - WFM (Alabang) | Onsite Qualifications: Bachelor's degree graduate, any field...
. To achieve business service level objectives efficiently. Responsibilities: Roles and Responsibilities Efficiently manage... feedback with peers and business partners. Must demonstrate sound arithmetic, analytical and problem-solving ability...
to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth... are top notch. Now, we need your full concentration because it's time to imagine what it's like being a RTA , at TaskUs a WFM...
forecasting, scheduling insights, and performance analysis. If you enjoy working with data, anticipating business needs... forecast vs actual, quantify forecast accuracy, and perform root-cause analysis when service outcomes miss targets. Partner...
information received from operational support functions - Training, HR, Quality, WFM, TA.- and partner to define action plans... business reviews with the client Handle a team of team leaders Candidate Profile: Associate's Degree in related field...
Skuad's role as a trusted partner for global workforce management (WFM) . This role will be part of our WFM business unit...About Payoneer Founded in 2005, Payoneer is the global financial platform that removes friction from doing business...
meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA. - and partner... changing requirements Attend business reviews with the client Handle a team of team leaders Career Framework Role: Manages...
combines deep technical expertise with strong business acumen to influence sales outcomes, deliver compelling presentations... (CX) technologies. What You'll Be Doing Lead Technical Strategy Partner with Account Executives to craft pursuit...
coaching, QA reviews, and targeted feedback at both the individual and team level. Identify skill gaps and partner closely...) and translate it into actionable 'Red-to-Green' recovery plans. WFM (Workforce Management) Basics: Proficiency in managing shift...
to translate complex WFM data into clear, impactful business recommendations Leverage data-driven insights to inform strategic... objectives and overall business goals Proactively identify and address client needs, ensuring high satisfcation and account...
frameworks and agile practices to deliver scalable, high-performing solutions tailored to specific business needs. Priority... and scheduling. Configure UKG Pro WFM Forecasting models (drivers, calendars, seasonality) and Scheduling rules (coverage, shift...
of WFM strategy with business growth, new client onboarding, and seasonal demand Forecasting, Capacity & Resource Planning...What is your mission The Global Workforce Management (WFM) Lead at TDCX is responsible for defining and leading the...
meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA.- and partner... Philippines. We are dedicated to a singular purpose: providing the Right People to meet every client's needs and solve business...