Tier I Service Desk Agents provide the first line of customer support for the contract, offering 24x7x365 assistance... experience. Experience in a federal or enterprise IT service desk environment preferred. Certifications: CompTIA...
Automated Commercial Environment (ACE) Account Service Desk (ASD) Tier II Agents provide specialized customer... or related field (preferred). Experience: Minimum 3 years of IT service desk or customer support experience. Prior...
Tier II Advanced Support Agents provide second-level technical support for the contract environment. They handle... escalated incidents and requests that cannot be resolved at Tier I, offering advanced troubleshooting across the customer’s IT...
Tier 2/3 service desk environment. This role requires 2-3 years of experience in enterprise asset management, with hands...ITCON Services is seeking a proactive and technically skilled IFS Asset Management Help Desk Agent to support a 24x7...