their technology online and running smoothly. As a Tier 1& 2 Technical Support Agent, you'll be the go-to expert for complex, escalated... during intake ● Triage and prioritize based on urgency and business impact ● Resolve routine technical requests within Tier 1...
. Position Overview We are seeking a reliable and dedicated Tier 1 Support Agent to join our team. This role will primarily.... Assist customers in navigating our products/services and escalate more complex issues to the appropriate team (Tier 2 support...