and have potentially company-wide impact. #LI-SN1 You will be successful in this role if you have: The Technical Account Manager... preferred; CIS certifications desirable. Freshworks: 4+ years in technical account management or customer-facing technical...
/Category management perspective Planning, organizing and managing projects taking into account priorities, resources, budgets... negotiation with Enterprise software publishers (e.g. SAP, Microsoft, Oracle, ServiceNow, Salesforce, Veeva) * Strong project...
better for everyone. Job Description The Solution Sales Manager will oversee market success of ServiceNow's [] products. These products are built on our market... the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing...
in ServiceNow (user of Service now) At least 2-3 years in a senior technical or lead role coordinating operational activities..., achieving 24/7 service reliability, rapid incident response, and high-quality delivery. Reporting to the Operations Manager...
account management and balance recovery. Perform collection activities such as sending dunning letters and email notifications.... Reporting & Analytics -Run aging reports, providing comments and insights to stakeholders/AR Manager. Perform variance analysis...
user representatives (Infrastructure Support Managers, Client Manager and the Account Delivery Manager) to retain customers... and established technical standards. Provides technical input, solutions, and recommendations to deal pursuit. Engaged...
, and track incidents and requests; ensure SLA compliance. Perform initial troubleshooting (password resets, account unlocks... configuration and patching (Intune/Endpoint Manager, Autopilot, Windows 10/11, M365 Apps). Administer Azure AD/Entra ID, on-prem AD...
technical support exclusively through virtual channels (ticket, phone, chat) as the first point of contact for all global... Service Desk Manager or Lead for the specific region and collaborates closely with the wider Global IT Service Desk, IT...
and reliable technology experience. Based out of our Bengaluru office, your primary focus will be delivering Tier 1 technical... Desk Manager or Lead for the specific region and collaborates closely with the wider Global IT Service Desk, IT Operations...
user representatives (Infrastructure Support Managers, Client Manager and the Account Delivery Manager) to retain customers... and established technical standards. Provides technical input, solutions, and recommendations to deal pursuit. Engaged...
user representatives (Infrastructure Support Managers, Client Manager and the Account Delivery Manager) to retain customers..., post-sales, and service delivery. Technical teams focus is to solve various business systems and applications problems...