Receive, triage, and resolve incidents and service requests from end users through phone, email, portal, or walk... as required. Requirements • Minimum 3-5+ years of IT support or customer service experience in a technical environment. Diploma or certificate...
Manage day-to-day operations of the IT Service Desk, ensuring timely and effective support for GN users. Provide... leadership, mentorship, and performance management for Service Desk Analysts and support staff. Monitor service performance...
, and automation frameworks. Ability to design self-service workflows that reduce manual efforts. Strong scripting...
services, capabilities, and enterprise technology landscapes. Ability to translate business needs into service requests..., and measure value realization. Knowledge of service management, service-level agreements, and operational processes. Ability...
documentation. Support GN IPS telephony-related infrastructure projects. Contribute to post-mortem reviews and service improvement...
to detail, organization, and ability to manage multiple deadlines. Collaborative, service-oriented mindset with strong problem...
Design and maintain ServiceNow Service Portal/Employee Center interfaces. Develop wireframes, style guides, and UI... identity standards. Work with business units to design intuitive self-service experiences. Requirements • Minimum 3-5...
, and self-service components. Requirements • Minimum 3-5+ years of experience in knowledge management, documentation..., or service delivery. Degree or diploma in Information Management, Communications, Technical Writing, or related field. ITIL...
. Strong communication, documentation, and organizational abilities. Ability to coordinate with network service providers....
teams to maintain Discovery, service mapping, and integrations. Monitor CMDB data quality and produce CI health reports..., CI lifecycle management, and CSDM alignment. Experience with discovery tools, data reconciliation, service mapping, and dependency...
specifically related to the existing service provider contracts and related infrastructure as well as major infrastructure upgrade...
environment Install and test upgrades to applications, programs and databases including service packs, patches, hot fixes...
processes, including incident response, problem management, change management, and service request workflows. Act as the... service providers for incident escalation, service improvements, and contract adherence. Requirements • Bachelor’s degree...
dashboards for service performance, KPIs, and trends. Support continuous improvement through analytics and insights. Maintain.... Strong understanding of ServiceNow reporting, PA indicators, and scorecards. Ability to design meaningful KPIs aligned with service...
network environment Install and test upgrades to applications, programs and databases including service packs, patches, hot...
of experience in IT operations, incident management, or service delivery. Degree or diploma in Information Technology, Computer...
cabling raceways, cable trays and outlets / wall jacks. Installation of 2” EMT conduit for fiber service entrances Provide...
governance, and IT service management (ITSM). Ability to manage complex, cross-functional teams including business SMEs...
-related technical issues escalated from the Service Desk. Maintain endpoint management tools such as Intune, MECM, or Group...
, and platform governance structures. Experience aligning CSDM (Common Service Data Model) and CMDB best practices. Ability...