and guest concerns. Responsibilities: Supervise the operations of the front desk to ensure an optimal level of service... and hospitality is provided to the guests. Train, direct the work of, resolve issues/problems and coach and counsel the front desk...
information and resolves conflicts. Keeps immediate supervisor promptly and fully informed of any problems, potential safety...; otherwise refers the matter to management. Notifies supervisor and/or Security of all unusual events, circumstances, missing...
, balances, posts and reports on the front desk transactions to include but not limited to room charges, phone calls, zero..., balances and reports on the various areas of the hotel (e.g. food and beverage outlets, rooms/front desk, gift shop...