and guest concerns. Responsibilities: Supervise the operations of the front desk to ensure an optimal level of service... and hospitality is provided to the guests. Train, direct the work of, resolve issues/problems and coach and counsel the front desk...
information and resolves conflicts. Keeps immediate supervisor promptly and fully informed of any problems, potential safety...; otherwise refers the matter to management. Notifies supervisor and/or Security of all unusual events, circumstances, missing...
of all unusual events, circumstances, missing items, or alleged theft. Works closely with front desk/group reservations coordinators... to ensure accuracy of information. Ensures front desk receives accurate current group information. Improves job knowledge...