into a catalyst for growth. Overview of the Position: We are looking for a highly skilled Sr. IT Helpdesk Support to join our team.... In this role, you will provide advanced second-level technical support within a Windows-based environment, resolving complex...
Outage Collaboration bridge. Hand off outages to NOC for Severity 2 outages and to Helpdesk Sr. Specialist for Severity 1... that are within Helpdesk scope that cannot be resolved within their level - escalate to Helpdesk Specialist. Escalate incidents/service...