Service Management Office (SMO) within the Chief Information Office (CIO) organization. This role supports Major Incident... with one to two years of relevant IT Service Management Experience supporting Incident Management, Major Incident Management...
will provide more details. Job Summary: The Service Operations Analyst will support the Service Operations Department... operational excellence through IT Service Management (ITSM) practices, application and batch operations support, and delivering...
EXPERIENCE. Performs highly responsible professional, technical, analytical work involving systems, operations, management... reports recommending solutions or courses of action. Oversees the Division/Department records management to ensure compliance...
problem status, incident trends, and service performance metrics for management and client review Develop after-action... deliverables Qualifications Required: 3+ years’ experience in IT service management, incident coordination, or problem...
Description: Tyto Athene is searching for a Tier 2 Incident Response Analyst (IR) to support our customer... customers via phone or email in the SOCs Incident Management System(IMS) Learn new open and closed-source investigative...
Description: Tyto Athene is searching for a Tier 2 Incident Response Analyst (IR) to support our customer... customers via phone or email in the SOCs Incident Management System(IMS) Learn new open and closed-source investigative...
Description: Tyto Athene is hiring an Incident Response Analyst, Mid (Part-Time) to support a law enforcement... of external cybersecurity events from SOC customers via phone or email in the SOCs Incident Management System (IMS) Learn new...
and employees. Promotes collaborative relationships among risk management throughout Aurora. Major Responsibilities... and service by assisting in the prevention, reduction, and control of loss to patients, families, volunteers, physicians...
Management System to track all of the incident response metrics (Mean Time To Detect, Mean Time To Contain, etc). Driving... (CISSP) and at least one of the following: SANS GIAC Certified Intrusion Analyst (GCIA), SANS GIAC Certified Incident Handler...
, the Critical Incident Manager I will manage the process to restore normal IT service operation as quickly... impact incidents, Facilitate Incident Calls to restore failed IT Service(s) as quickly as possible, using defined escalation...
strategy Incident Response Management · Lead the response to major cybersecurity incidents, ensuring timely mitigation... As the leading foodservice and support services company, Compass Group USA is known for our great people, great service...
Previous experience working in a diverse environment of incident management, service requests, escalation procedures... of infrastructure service architecture patterns, design methodologies and frameworks. Depth of understanding within the O365 management...
and KPIs are consistently met, delivering exceptional customer service Perform Major Incident administrative duties when... systems Familiarity with Major Incident and Problem Management processes A proactive, inquisitive approach with willingness...
the state centers' Critical Incident Stress Management (CISM) program, staff wellness activities, and employee recognition... Facilities (BSOF) is seeking a motivated Human Services Analyst. This is a rewarding opportunity to offer critical tools...
devices. Knowledge of Incident Management, Request Fulfillment, and Major Incident processes. Excellent communication...Job Summary We are seeking an experienced IT Service Desk Analyst - Endpoint & Workplace Services to act as the...
and foster positive community outcomes. About the Role: EOTSS is seeking to hire a Service Desk Analyst to join the End User... Support Team. The Service Desk Analyst is the first point of contact for the Commonwealth supported end users and IT partners...
Overview The Senior Service Desk Analyst is responsible for providing advanced technical support and exceptional... issues and maintaining high levels of user satisfaction. The Sr. Service Desk Analyst will coordinate with the Service Desk...
’s service request/incident tracking system, including but not limited to the nature of the reported issue/request, priority... useful data for tier2 support. 3. Facilitate major incident processes when system problems occur. Activities include...
Operations Center (CDOC) Analyst III proactively monitors the organization for indicators of attack or compromise, suspicious... and events from LAC applications and systems. The CDOC Analyst III also works closely with Analysts in LAC's Managed Security...
also has the capability to support Major Incident Management activities during high-impact IT events. In these situations, the... analyst may function in a Major Incident Analyst capacity, assisting with coordination, impact assessment, documentation...