Job Description: The Service Desk Engineer is responsible for providing first-level IT support and on-site technical... IT infrastructure, resolving incidents, and managing IT assets. The Service Desk Engineer plays a crucial role...
. Job Description We are hiring IT Service Desk Engineer Interns to join our support team and gain real-world experience in IT operations and customer... service. This role offers hands-on exposure to user support, account administration, incident management, and technical...
English Language. - The Service Desk representatives shall be proficient in written and spoken English to provide...-year end-user support experience, desktop or technical service desk. This requirement does not include those with Customer...
product and service information to customers - Research required information using available resources - Research... logs and reports - Other duties as assigned, resolve Help Centre service request. - Perform walk-in staff support...
product and service information to customers - Research required information using available resources - Research... logs and reports - Other duties as assigned, resolve Help Centre service request. - Perform walk-in staff support...
and internal end-users through various available channels like phone and email within the target Service Level. Act as initial... understanding of the customer's business needs with good customer service skills. Perform remote assistance using basic technical...
and email within the target Service Level. Act as initial and single point of contact between end-users and next level support. Assist... description provided by end users. Demonstrate a good understanding of the customer’s business needs with good customer service skills...
Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions Provide First Call Resolution (FCR) technical support Troubleshoot and investigate cause of user’s ...
Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions Provide First Call Resolution (FCR) technical support Troubleshoot and investigate cause of user’s ...
Job Category: Information Technologies Job Description: Service Desk Team Lead, Asia Pacific (APAC) About the... Role We're looking for an experienced and motivated Service Desk Team Lead to join our team. In this role, you'll be the...
, Tier III and management if necessary Collaborate with service desk for Tier 1 issues that require IT assistance...Job Category: DC Ops Job Description: Your role The engineer is responsible for the day-to-day triage...
' best practices with baseline performance. ⢠Service Desk performance against aging request ticket. ⢠Prepare monthly... performance report and tracker. SECONDARY RESPONSIBILITIES ⢠To assist the Facility Manager & Engineer and deputise staff...
. Benchmarking against industries or international schools’ best practices with baseline performance. Service Desk performance... Facility Manager & Engineer and deputise staff absence. Support in Event management. Self and cross section audit...
Senior Backend Engineer (AI-Augmented Development) Location: Remote – China Region Job Type: Full-Time Compensation... and management across dozens of ad platforms including Facebook, Google Ads, TikTok, DV360, The Trade Desk, Reddit, and more. The...
. Benchmarking against industries or international schools’ best practices with baseline performance. Service Desk performance... Facility Manager & Engineer and deputise staff absence. Support in Event management. Self and cross section audit...
' best practices with baseline performance. ⢠Service Desk performance against aging request ticket. ⢠Prepare monthly... performance report and tracker. SECONDARY RESPONSIBILITIES ⢠To assist the Facility Manager & Engineer and deputise staff...
. Benchmarking against industries or international schools’ best practices with baseline performance. Service Desk performance... Facility Manager & Engineer and deputise staff absence. Support in Event management. Self and cross section audit...
' best practices with baseline performance. ⢠Service Desk performance against aging request ticket. ⢠Prepare monthly... performance report and tracker. SECONDARY RESPONSIBILITIES ⢠To assist the Facility Manager & Engineer and deputise staff...
' best practices with baseline performance. ⢠Service Desk performance against aging request ticket. ⢠Prepare monthly... performance report and tracker. SECONDARY RESPONSIBILITIES ⢠To assist the Facility Manager & Engineer and deputise staff...