** **Responsibilities**: - Ensure that the Service Desk is fully using appropriate knowledge management tools and practices in order... to provide a more effective and efficient service to customers-Ensure that the Denali Advanced Integration Mission and Vision...
, and hands-on exercises, and learning checks/evaluations. - Deliver technical training to the service desk team, both in person... and delivery. - Collaborate with service desk managers and team members to identify areas for improvement in technical knowledge...
(client and server platforms) - Knowledge of iOS and Apple Hardware - Experience with support desk tools such as Salesforce..., Communities, live chat, etc - Excellent interpersonal skills, with a bias towards customer service - Strong communication skills...