more at About the Opportunity DMI is looking for a Service Desk Quality Analyst to support a federal customer in the DC Metro area.... Duties and Responsibilities: Manage a Quality Assurance Program to ensure the Service Desk is delivering quality support...
more at www.dminc.com. About the Opportunity DMI is seeking a dedicated and experienced Service Desk Level II to manage Tier 1... client’s Tier 1 Service Desk team to meet established Service Level Agreements (SLAs) and performance metrics. Mentor...
Financial Systems Analyst Conservation International protects nature for the benefit of humanity. Through science... the day-to-day operation of the organization by responding to help desk requests from system users globally...
stakeholder and Service Desk processes and tool interoperability. Define, measure, and report on the client’s incident lifecycle...Overview: The Case Management Analyst (CMA) supports the client’s cyber incident report case management and workflows...