other Service Desk (SD) staff. Creates Major Incident Notifications (MINs) to resolve service interruptions and assign tickets... as assigned. MINIMUM QUALIFICATIONS: High school diploma and three years of relevant IT service desk experience...
and expectations to resolve incidents, meet customer needs and support other Service Desk (SD) staff. Creates Major Incident... of relevant IT service desk experience, OR an equivalent combination of education, training, and/or experience. NOTE: Tasks...
other Service Desk (SD) staff. Creates Major Incident Notifications (MINs) to resolve service interruptions and assign tickets... as assigned. MINIMUM QUALIFICATIONS: High school diploma and three years of relevant IT service desk experience...
and resolve technical issues. Communicates and collaborates with the Service Desk to streamline troubleshooting issues... Educational Analyst II works to ensure rigorous and engaging course design and integration of technology across the College...
; interacts with customers to troubleshoot and resolve technical issues. Communicates and collaborates with the Service Desk.... ADDITIONAL JOB DETAILS: The Educational Analyst II works to ensure rigorous and engaging course design and integration...
; interacts with customers to troubleshoot and resolve technical issues. Communicates and collaborates with the Service Desk.... ADDITIONAL JOB DETAILS: The Educational Analyst II works to ensure rigorous and engaging course design and integration...
and transferable) Strong knowledge of ITIL 4 practices, particularly incident and service desk management, and federal IT standards.... As a Principal Tier 2 Remote Support Analyst, you'll play a critical role in providing exceptional IT support to the customer. You'll...