Tasks Service Desk Analyst ( Vietnamese Speaking) Kualumpur 59200, Malaysia Full time, Permanent 5-8 Years...
Tasks Service Desk Specialist ( Korean speaking is must) Kualalumpur, Malaysia Full time Permanent 5-8 Years experience...
Tasks Service Desk Specialist ( Korean speaking is must) Kualalumpur, Malaysia Full time Permanent 5-8 Years...
, Information Technology, or a related technical discipline. Experience: 2+ years of experience in a call center or IT service desk... opportunities for process improvement. Contribute to documentation, knowledge bases, and continuous service enhancement initiatives...
, Information Technology, or a related technical discipline. Experience: 2+ years of experience in a call center or IT service desk... opportunities for process improvement. Contribute to documentation, knowledge bases, and continuous service enhancement initiatives...
, Information Technology, or a related technical discipline. Experience: 2+ years of experience in a call center or IT service desk... opportunities for process improvement. Contribute to documentation, knowledge bases, and continuous service enhancement initiatives...
, Information Technology, or a related technical discipline. Experience: 2+ years of experience in a call center or IT service desk... opportunities for process improvement. Contribute to documentation, knowledge bases, and continuous service enhancement initiatives...
of experience in an IT support/service desk role. Basic understanding of IT systems and troubleshooting techniques. Familiarity..., or ticketing systems. Log and manage incidents and service requests in the ITSM tool (e.g., ServiceNow, BMC Remedy). Perform...
, Service Desk and Network Services. Getronics is the leading member in the Global Workspace Alliance, a unique model... that provides customers with a consistent IT service throughout the world, with one single point of contact and billing entity...
, Service Desk and Network Services. Getronics is the leading member in the Global Workspace Alliance, a unique model... that provides customers with a consistent IT service throughout the world, with one single point of contact and billing entity...
, Information Technology, or a related technical discipline. Experience: 2+ years of experience in a call center or IT service desk... opportunities for process improvement. Contribute to documentation, knowledge bases, and continuous service enhancement initiatives...
, Information Technology, or a related technical discipline. Experience: 2+ years of experience in a call center or IT service desk... opportunities for process improvement. Contribute to documentation, knowledge bases, and continuous service enhancement initiatives...
, or a related technical discipline. 2+ years of experience in a call center or IT service desk environment. Technical Competencies... opportunities for process improvement. Contribute to documentation, knowledge bases, and continuous service enhancement initiatives...
, Information Technology, or a related technical discipline. Experience: 2+ years of experience in a call center or IT service desk... opportunities for process improvement. Contribute to documentation, knowledge bases, and continuous service enhancement initiatives...
, Information Technology, or a related technical discipline. Experience: 2+ years of experience in a call center or IT service desk... opportunities for process improvement. Contribute to documentation, knowledge bases, and continuous service enhancement initiatives...
of experience in an IT support/ service desk role. Basic understanding of IT systems and troubleshooting techniques. Familiarity..., or ticketing systems. Log and manage incidents and service requests in the ITSM tool (e.g., ServiceNow, BMC Remedy). Perform...
, categorize, and track all incidents and service requests in the designated ITSM/ticketing system. Adhere to SLA commitments..., response timelines, and ticket ownership protocols to ensure high-quality service delivery. Collaborate with internal technical...
satisfaction. Handled interaction within agreed customer Service Level Agreement (SLA) Record and classify all customers' queries... customer on Incident status/resolution in accordance with SLA. Monitor the IT service process and workflow to ensure SLA...
Company Description Created in 1828, Bureau Veritas is a global leader in Testing, Inspection and Certification (TIC), delivering high quality services to help clients meet the growing challenges of quality, safety, environmental protection...
Responsibilities Serve as the first point of contact for customers seeking technical assistance over phone/chat/web. Perform remote troubleshooting through diagnostic techniques and pertinent questions. Determine the best solution based on ...