: We are looking for a Senior Manager, Customer Operations to join our Insurance Operations leadership team and ensure our front-line agents... our service. Minimum requirements: 3+ years of experience managing a similar sized team of inbound contact center agents...
inbound inquiries across a wide range of areas via phone, chat and email. From new and existing quote requests to customer..., detailing full lifecycle and resolutions. Escalates issues to senior level team lead or manager in a detailed and efficient...