, runbooks, and automation strategies to support the L1/triage team Education: Minimum: National Senior Certificate... Preferred: Diploma or Degree in IT or related field Experience: 5+ years in IT Operations / Support 2–3 years in a senior...
+ Incentives About the Role: An IT Infrastructure company is seeking a Helpdesk Engineer / Desktop Support Engineer... · Matric (Grade 12) Essential · At least 2 years relevant IT Helpdesk / Technical Support experience · Proficient in Active...
OF POSITION The Customer Support Manager is a senior leadership role responsible for the strategic direction, operational... performance, and continuous improvement of customer support services across South Africa. This includes managing Helpdesk and Call...
SUMMARY To provide helpdesk support to customers, assisting them with hardware and software via phone and e-mail... To escalate more complex calls to a more senior IT Support member in timely manner Maintain a log of any software or hardware...
is responsible for providing field-based support to customers, working in collaboration with senior engineering team members..., helpdesk and the logistics team to resolve customer technical issues promptly and in line with agreed SLA’s. Key...
is responsible for providing field-based support to customers, working in collaboration with senior engineering team members..., helpdesk and the logistics team to resolve customer technical issues promptly and in line with agreed SLA’s. Key...