The Role We are looking for a proactive and technically skilled 2nd Line Support Specialist to strengthen our IT... Handle escalations from 1st Line Support, taking ownership of more complex incidents. Troubleshoot and resolve issues...
Are you a tech-savvy problem solver ready to take your IT support career to the next level? Join a dynamic team... where you'll handle escalations, troubleshoot complex issues, and support critical systems and applications. You'll work...
as we are proud of you 😉 Job Mission: The Guest Service Line Agent complies with the daily operations of the department..., attending all customer requests through the telephone line and committing to achieve excellence in customer satisfaction...
business get the best out of its cloud stack. Youll handle second-line support, own onboarding/off-boarding processes... workflows: accounts, access, device setup, and permissions hygiene. Provide L2 support for cloud apps and services; monitor...
Compliance Officer to strengthen its second line of defence. Sitting close to the Head of Compliance, you'll drive a risk-based..., EU) and run impact assessments, ensuring timely implementation by first-line owners. Coordinate responses to supervisory...
Compliance Officer to strengthen its second line of defence. Sitting close to the Head of Compliance, you'll drive a risk-based..., EU) and run impact assessments, ensuring timely implementation by first-line owners. Coordinate responses to supervisory...
and appetite for onboarding and refresh to the second line compliance team. Independently accurately and concisely escalate SBARs... and shadowing. Raising efficiencies and cases for change and implementing these with support from Team Lead / Manager. Support...
Microsoft SQL Server databases, including T-SQL queries, triggers, and schema design. Provide second-line technical support...
, including T-SQL queries, triggers, and schema design. Provide second-line technical support, assist with testing, deployment...
system security through configuration, patching, and monitoring Provide second and third-line support and act... plans Manage Active Directory, Group Policies, DNS, DHCP, and core services Support cloud services (Microsoft 365, Azure...
, and network systems Ensure system security through configuration, patching, and monitoring Provide second and third-line support... and business continuity plans Manage Active Directory, Group Policies, DNS, DHCP, and core services Support cloud services...
. Maintain constant backups of mission-critical systems. Provide second-level support to our Customer Service team and be part... of a periodic “on-call” roster for out of office hours support. Liaise with service providers and external partners for problems...