. - POC for dedicated customers (Weekly conference calls) - Resolve Customer Service Request within SLA - Work with ERP...
, Windows PC/laptop management via Active Directory. Proven ability to multi-task, effectively determine priorities and meet SLA...
de los acuerdos de nivel de servicio (SLA). Responsabilidades Garantizar la calidad y veracidad de la información suministrada... la atención oportuna, precisa y conforme a los SLA de todas las solicitudes gestionadas, minimizando reprocesos y asegurando...
, while delivering on our SLA and commitment to our customers Actively pursues effective and efficient operations...
and Service Level Agreements (SLA’s) - Seeks opportunities to improve operational effectiveness, and propose recommendations...
, Windows PC/laptop management via Active Directory. Proven ability to multi-task, effectively determine priorities and meet SLA...
execution - Lead vendor administration for strategic HR service providers (SLA management and issue escalation) - Manage...
within Service Level Agreements (SLA’s), whilst providing an excellent customer experience. - Handling Live Chats efficiently... based on incident SLA’s. - Providing remote and on-site support and fixes. - Providing administrative support to ensure...
% of planned work shipped each sprint - Median cycle time < 3 days, PR review SLA ≤ 4 business hours - Weekly release train...
. - Address T&E; policy queries and forward technical issues to IT. - Create and develop cross-training plans to achieve SLA...
performance against standard procedures and Service LevelAgreements (SLA's) + Seeks opportunities to improve operational...
Runs regular daily/weekly reports to assess performance against standard procedures and Service Level Agreements (SLA...