A technology company is seeking a Workforce Management Specialist to optimize scheduling logistics and manage staff... coverage. This remote position based in Mexico requires a Bachelor's degree and 2+ years of experience in a contact center...
Management) or equivalent experience. 2 years of Workforce Management experience in an intraday/real-time/scheduling role... & Strategy. The goal of the Workforce Management team at Samsara is to ensure we have the right amount of staff at the right time...
, providing data to the Real Time Analyst and Engagement Specialist for coaching opportunities.Champion, role model, and embed... experience in an intraday/real-time/scheduling role within a contact center (multi-site preferred). Previous experience working...
and manage requests for paid time off (PTO), sick leave, and other absences in accordance with company policy and staffing needs... on operational goals. Adherence Reporting: Monitor and report on agent schedule adherence, providing data to the Real Time Analyst...
**What you'll Do. ** Build an effective local workforce planning, oversee the optimization of staffing, scheduling... analysts and Real Time management employees. - Implement and oversee local WFM policies and procedures, ensuring compliance...