1year minimum experience in Workforce Management Excellent skills in real-time time management a must Accuracy...Job Description: Basic Functions Monitors the queue real-time while tracking, documenting and communicating agent...
Analyst is responsible for real-time performance management across our contact center network and acts as a key support... Genesys Cloud for Workforce Management and routing Real-time monitoring dashboards and pacing tools (e.g., VIVA) Reporting...