, who align with these values, to join our team at various locations across the globe. Job Summary Ramp Lead Agent leads... as well as performing some staff duties. Working manager of a group of ramp agents and shall assist them in performing duties...
, such as: Reduced lead-to-cash cycle time. Increased % of requests resolved by AI agents. Improved service metrics (CSAT, FCR, MTTR..., we welcome consultants with experience in Salesforce, Pega, Microsoft Dynamics, or Oracle CX who are eager to apply their skills and ramp up...